4KBW
Legal 500

Client Care Policy

Introduction

4 King’s Bench Walk is managed by Mr Lawrence Power who acts as head of chambers for 4KBW. It is operated in line with a constitution agreed by all the barristers who work in the chambers (office). 4KBW is regulated by the Bar Standards Board and is subject to independent regulation and audit by them.

Role of Clerks

Chambers is staffed by clerks led by a senior clerk who at 4KBW is Sallie Berriff. Senior clerk is the historical term but it can easily be described as a practice director. The clerks are a client’s first point of contact and can assist and advise on the suitability of a barrister and provide an estimate of time and fees for any particular piece of work. The senior clerk is supported at 4KBW by a junior clerk and a personal assistant. Financial operational matters are dealt with independently by a finance director.

KYC, Money Laundering & Conflict of Interest Checks

Both KYC and money laundering checks will be made when a new client wishes to engage our legal and advisory services. A conflict of interest check will be carried out by the clerks upon receipt of a legal instructions and alternative arrangements made, including the transfer to other lawyers, if required.

Fees

The client will always be advised prior to or at the time of engaging a barrister of the basis of and calculation of charges/fees. An estimate of costs will be given for privately funded work. Please be aware that factors in a case could occur that would make us review the fees agreed with the client.

New Cases, Briefs and Instructions

Counsel will review new instructions and briefs within 3 days of receipt (or sooner if urgent attention is required) to review papers and confirm they are able to complete instructions by the required date. If this is not possible then a revised date will be suggested to you, if this for any reason is not acceptable, the papers will return back to the clerks for the papers to be reallocated in agreement with instructing solicitors or the public access client.

If a brief needs to be reallocated due to factors beyond chambers’ control, then the client will be advised by telephone at the earliest opportunity and the brief reallocated to a barrister of equal standing and experience, only with the prior agreement of the client.

Paperwork

It is our policy that all paperwork be returned to you completed within 14 days unless you agree another deadline (shorter or longer) appropriate to your case. If a matter is required to be dealt with urgently, it would assist us if contact were made in advance or if instructions were clearly marked as urgent. All paperwork will be recorded on our computer system so that we can monitor and adhere to the arrangement in place. We will notify you in the unlikely event of our being unable to meet the deadline set.

Work in Progress

During the progression of a case, the client will be kept informed of the outcome of a court appearance and of the next stage of the case. We will of course arrange any conferences that need to take place and any paper work targets that have been set.

Closing of Case

After a case has been completed a final invoice/ fee note will be submitted along with any case papers received to date no more than 10 days after completion. Archiving is also available in chambers on a case by case basis.

Complaints Procedure

A copy of our complaints procedure can be made available upon request and can be downloaded from our website at www.4kbw.net.

Disabled Access

4KBW have set up its conference facilities on the ground floor of the building to provide disabled access for our client’s.

Multimedia and Internet Facilities

We offer a wide range of facilities in chambers which include wireless internet and desktop client PC’s, audio visual playback on all formats; white board presentation equipment that includes MAC and PC formats.